Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Artwork for chenille production is simplified to forms the loop pile can carry, with the simplified artwork approved by the customer before tufting and fine detail recommended toward embroidery or combination construction; each school’s and organisation’s letterform, mascot artwork, felt and yarn colours, garment sizes and backing choice are held on file so that every season’s batch, wholesale rerun and individual replacement letter matches previous production exactly; graduation years, season years, player numbers and service chevrons are treated as the patch content itself while prices never appear; letter-jacket pieces ordered as sets are cut from the same felt and tufted from the same yarn in the same run, scaled per garment position, and delivered as per-athlete kits with placement notes; patches are supplied tailor-ready with sew-on construction as the recommended standard for letterman garments and iron-on backing offered with its limitations stated; and ceremony and awards-night delivery dates are stated in writing at quote time, with orders that cannot meet a stated date declined rather than accepted.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.